Privacy Policy

1. Our Commitment to Privacy

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our Manufacturing Execution System, OEE Monitoring, and other Industrial IoT services while focusing on categories of greatest interest to you. We are committed to handling your information responsibly and transparently.

2. The Information We Collect

We use the information we collect, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We will not use the information collected to market directly to that person.

We may also collect the following when you interact with our platform:

• Contact information — name, email address, phone number, and company name when you fill in a contact or demo request form.
• Usage data — pages visited, time spent on pages, and browser/device information collected automatically via cookies and analytics tools.
• Communication data — messages you send us via email or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and demo requests.
• Send product updates, newsletters, and promotional communications (you may opt out at any time).
• Improve our website and services through analytics.
• Comply with legal obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data with trusted service providers (e.g., email delivery, analytics) solely to operate our services, under strict confidentiality agreements.

5. Cookies and Other Technologies

As is standard practice on many websites, Maestro Technology Services Pvt. Ltd. uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

You can disable cookies in your browser settings; however, some features of the site may not function correctly without them.

6. Voluntary Customer Surveys

We may periodically conduct both business and personal customer surveys. We encourage our customers to participate in these surveys because they provide us with valuable information. This helps us to improve the quality of our services as well as to develop new services and products. Your response will not be used for any purpose other than evaluating our services and quality of our products.

7. Information Security and Notification

Because no data transmission over the Internet is completely secure, and no system of physical or electronic security is impenetrable, Maestro Technology Services Pvt. Ltd. cannot guarantee the security of the information you send to us or the security of our servers or databases. By using the Website you agree to assume all risk in connection with the information sent to us or collected by us when you use the Website.

In the unlikely event that we believe that the security of your information in our possession or control may have been compromised, we may seek to notify you. If notification is appropriate, we may notify you by e-mail (provided we have your e-mail address).

8. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, contact us at [email protected].

9. Changes to This Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

10. Contact Us

If you have any questions about this Privacy Policy, please get in touch with us:

Related Resources

Learn more about M-Connect and how we serve manufacturers:

• Terms of Service — Our terms and conditions for using M-Connect
• Frequently Asked Questions — Common questions about our platform
• Case Studies — See how manufacturers use M-Connect
• IoT Hardware — Explore our industrial-grade gateway devices
• Request a Demo — Experience M-Connect firsthand